The Directorate General of Civil Aviation (DGCA) has modified the rules for compensating passengers for cancelled or delayed flights as well as denied boarding. The new rules take the maximum compensation to ₹20,000 instead of the earlier ₹ 3,000. The airlines are also mandated to pay the compensation either in cash or travel vouchers or through bank transfer, as per the customer’s preference.

Compensation Amount (in Indian ₹) Condition
₹10,000 Cancellation or delay beyond 2 hours
₹20,000 Denial to board due to overbooking
₹5,000 or booked one-way basic+ fuel charge, whichever is lower, in addition to refund of ticket Cancellation or delay with block time of up to 1 hour if the passenger is not informed by the airline earlier
₹7,500 or booked one-way basic+ fuel charge, whichever is lower, in addition to refund of ticket Cancellation or delay beyond one hour but up to two hours
₹10,000 or booked one-way basic+ fuel charge, whichever is lower, in addition to refund of ticket Cancellation or delay with a block time over two hours
An amount equal to 400 per cent of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000 Arrangement of alternate flight by the airlines that is scheduled to depart 24 hours beyond the scheduled departure
Refund of full value of ticket and compensation equal to 400 per cent of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000 In case the passenger doesn’t opt for an alternate flight
200% of basic fare+ fuel surcharge up to ₹10,000 If the alternate flight is scheduled to depart with 24 hours of the booked scheduled flight.
Meals and refreshments for the passengers If the flight is delayed for less than 24 hours
Hotel accommodations and transfers If the flight is delayed for over 24 hours



These rules are applicable to those carriers that function under India’s Civil Aviation Requirements. Some airlines are required to pay a different compensation package if they function under EU provisions.

Airlines can deny compensation if the reason for the delay or cancellation is beyond the control of the airlines, such as in extreme weather conditions or earthquakes or cyclones or political unrest.

Some Basic Rules to follow when claiming compensation:

  • Check your airlines’ policy on cancellations and refunds when booking the ticket. In case of international airlines, see which country’s rules apply so that you can opt for the higher compensation.

  • Carry a confirmed and valid ticket, passport and other travel documents when claiming compensation.

  • Make sure that you check the messages from the airlines before leaving for the airport. Some compensation applies only when the airlines fails to inform the customer.

  • Check with the airlines about alternative flights.

  • Contact AirSewa for reporting any grievances to the Civil Aviation staff. Also check with your airlines for policies on grievance redressal.
  • India Tour Packages

    India Guided Tours

    Delhi Tour Package

    Bangalore city tour

    Udaipur tour packages

    Leh Tour

    Kolkata tours