Terms and Conditions

Terms of Use Agreement for all users using services from Xenia Cities.

This policy is updated periodically. Last updated on April 15, 2017

Important Point

Xenia Cities is an online tour operator platform. Xenia has associate offices in about 50 cities throughout India. In order to provide comprehensive choice of services to its users, Xenia has dedicated and contracted ground staff in the cities it offers services.

Travel Insurance

Xenia does not offer travel insurance and recommends that you take out a travel insurance policy at the time you pay for your travel. Xenia is not responsible for expenses incurred due to due to travel delays, flight cancellation or illness and hence does not accept any claims arising out of such scenarios.

Changes to booking

If you need to change a tour booking, you can request us for the same over phone or email. Previous tour cancellation charges, if applicable, will be advised to you. In some cases it may not be possible to change reservations.


Tour prices are subject to change without prior notice and even though your arrangements have been confirmed. Such price increases are beyond our control and you will be liable to pay for any such increases.

Passport and Visa Requirements

It is the responsibility of the customer to ensure that they have a valid passport and the necessary visa. The Company is not responsible for any issues, including inability to travel, arising out of such issues and is also not liable to refund for the untraveled bookings due to any such reason.


As per the Health Regulations for entering India, the only compulsory vaccination required is for Yellow Fever if any person arrives in India within 6 days of departure/transit from a yellow fever endemic area.

There is no other compulsory inoculation requirement for entering in India though you may take some precautionary vaccinations after consulting your doctor. Some of the precautionary vaccinations and preventive courses people consider are for tetanus, hepatitis, rabies, typhoid and malaria.

Medical condition

Please declare any existing medical conditions or disabilities which may require assistance before you book your holiday or, if newly diagnosed, before your due date of departure so that we can the necessary action in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability.

Xenia Cities' responsibilities include:

Xenia Cities' responsibilities do NOT include:

  1. Use of the Website

    This platform is owned and operated by Xenia Travel Pvt. Ltd. ("Xenia") and the terms and conditions (the "Terms and Conditions") governs the use of the services (the "Services") that are provided and made available on the platform.

    Before using the platform, please read the Terms and Conditions carefully. Please also review the Privacy Policy.

    By accessing the platform and by using the Services, you agree and acknowledge that you have read and understood the contents of the Terms and Conditions and agree to be bound by the Terms and Conditions. If you accept or agree to the Terms and Conditions on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Terms and Conditions and, in such event, "You" and "Your" will refer and apply to that company or other legal entity.

  2. Xenia Services

    Xenia platform provides access to products and services information related to adventure tour, cultural tour, nature tour ("Xenia Services") and the services are rendered by its associate offices and ground staff ("Service Provider") at the location. Information and documents available and published on the Website is supplied by Xenia. Some of Services may have additional and/or supplementary terms, which address the specific rules for the specific experience.

  3. Fees and Payments.

    Xenia charges the end users based on the booked tour services. Some services requires a booking/advance fee to guarantee the services. Full payment must be made before the tour start date to be able to avail the services on agreed upon date and time. All fees and charges shall be billed to you, and you shall be solely responsible for your payment. You shall pay all applicable taxes relating to the use of the Services through your account, and the purchase of any other products or services.

  4. Cancellation Policy.

    The appointments booked through Xenia are cancelable. Cancellation fees are applicable in case you cancel a booking. Please read the cancellation policy before you book the tour / cancel a tour. Kindly note that the money is not transferred back to the passenger's credit/debit card. Instead the money will be refunded in the form of a Cash Coupon which can be used during your next transaction.

    Due to any technical or other failure, we are not able to provide a service, the company shall refund the entire amount received from the customer.

    Please contact any of our executives for complete details. In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to sales@xeniacities.com

  5. User Account

    While you may browse the Website freely, in order to view and access some of the Xenia Services on the Website, you may be required to become registered users.

    You will receive a password and account designation upon completing the registration process or auto registration process. You shall provide true, accurate, current and complete information as may be prompted. If any information provided is untrue, inaccurate, not current or incomplete, or Xenia has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Xenia has the right to suspend or terminate the account and refuse any and all current or future use of the Website (or any portion thereof) without any liability to you.

    In the event, you are given a password, you shall maintain the confidentiality of your membership-login name and password - and will be responsible for all activities and actions taken using such passwords. You shall immediately notify Xenia of any unauthorized use of your account or any other breach of security, and Xenia shall not be liable for any loss or damage arising from unauthorized use of your account or any breach of security by any third party.

  6. Right to Refuse

    Xenia Travel Private Limited at its sole discretion reserves the right to not accept any customer order without assigning any reason thereof. Any contract to provide any service by the Company is not complete until full money towards the service is received from the customer and accepted by Company.

  7. Accuracy of Information

    We at Xenia take due care to ensure the accuracy of the information on our website. However, the information, products, or services included may have inaccuracies or typographical errors which will be immediately corrected as soon as the we notice them. Therefore we may make improvements and/or changes in the websites at any time without any notice to the User.

  8. Act of God

    Xenia Travel Private Limited shall not be liable for delays or inabilities in performance or non performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

  9. Information

    Subject to Xenia’s obligation under the Privacy Policy any information or material sent to Xenia via the Website will be deemed to be not privileged or confidential. By sending Xenia any information or material, you grant Xenia an unrestricted, irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute that material or information on the Website and use the same for providing Xenia and/or Services, and you also agree that Xenia is free to use any ideas, concepts, know-how or techniques that you send Xenia for any purpose.

  10. Intellectual Property Rights

    The Website, its content and/or all intellectual property rights pertaining thereto including the design, text, graphics, logos, images, sound and the selection and arrangement thereof, are either owned by Xenia or a third party, and all rights, title and interest therein and thereto shall remain the property of Xenia or of the third party. You agree not to use and remove any copyright, trademark or other proprietary notice or legend contained on the Website or its content (or printed copies thereof). All or any third party logos, trademarks, images are the properties of each third party and by using or showing such logos, trademarks and/or images in the Website, Xenia does not make any representations or claims that such third party logos, trademarks or images are properties of Xenia.

  11. Links to other Sites

    The Website may contain links to third party web sites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by Xenia of the contents on such third-party web sites. Xenia is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available on linked third-party web sites. If you decide to access linked third-party web sites, you do so at your own risk.

  12. Amendment and Termination

    All contents of the Website are subject to change without notice. Xenia reserves the right to modify, add, delete or discontinue the Terms and Conditions or any aspect or feature of the Website or any of the policies or guidelines governing the Website, at any time and in its sole discretion. By using or accessing the Website subsequent to the posting of any changes or modifications to the Terms and Conditions applicable to the use of the Website, you shall be deemed to have consented to such changes or modifications. You further agree that, Xenia shall not be liable to you or any third party for any suspension or termination of your access to the reports, products and/or services available through this Website, or for any deletion of your account information. All provisions relating to disclaimer of warranties, limitation of liability and remedies and damages contained in the Terms and Conditions shall survive termination.

    By using or communicating content through the use of the Website, you expressly warrant that you are the owner of such material or have the right to use and provide such content.

  13. Access Restrictions

    Xenia reserves the right to deny, in its sole discretion, any user access to the Website or any portion thereof without notice or justification.

  14. No Unlawful or Prohibited Use

    You warrant to Xenia that you will not use the Website for any purpose that is unlawful or prohibited by the Terms and Conditions or by any laws. You shall not use the Website in any manner which could damage, disable, overburden, or impair the Website or network connected to the Website or interfere with any other party's use and enjoyment of the Website.

    You undertake not to post to or send via the Website or upload in the Website any materials that are or could reasonably be construed as: (i) defamatory, libelous, obscene, offensive, abusive, liable to incite racial hatred, discriminatory or blasphemous; (ii) in breach of any obligation of confidence or privacy or any trade secret; (iii) infringing the proprietary rights of any third party or for which you have not obtained all necessary licences and/or approvals; or (iv) violating or considered to be an offence under any other law.

    You are prohibited to access the content on this Website from locations where it is illegal to obtain such access. By accessing, using, downloading or otherwise receiving the content from this Website, you are expressly agreeing that you are not in a country where such prohibition exists and do so on your own initiative and are responsible for compliance with applicable local laws.

    Any material downloaded or otherwise obtained through the Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system, mobile telephone or other access device or loss of data that results from the download of any such material. You understand and acknowledge that all information, data, text, messages or other materials ("Content"), posted or uploaded at the Website, are the sole responsibility of the person from which such Content originated. You, and not Xenia, are entirely responsible for all Content that you upload, send or otherwise transmit via the Website. Xenia does not control the Content posted via the Website and, as such, cannot and does not guarantee the accuracy, integrity or quality of such Content.

  15. Liability

    Xenia (including its shareholders, directors, officers, employees, agents, or representatives) will not be liable or responsible for the following:

    • Any direct, indirect, incidental, special, punitive or consequential damages for any amount or kind of loss (including, without limitation, damages for loss of data, business or profits) to you or a third party arising out of or in connection with the Terms and Conditions, the Website, the inability to use the Website or products, services, or information obtained or stored in or from the Website, or transactions entered into via the Website, any website linked to the Website or material on such websites, including but not limited to loss or damage due to viruses that may infect your computer system, software, data or other property on account of access to, use of Website or your downloading any material from the Website or from any website linked to the Website whether based on contract, tort, strict liability or otherwise, even if Xenia or any of its affiliates has been advised of the possibility of such damages, and notwithstanding the failure of the essential purpose of any remedy.

    • Any direct or indirect losses or damages arising from or occasioned by (a) any such inaccuracy, correctness, error, delay, unsatisfactory or omission in providing services whether by itself or Service Providers or third parties, or (b) interruption in any such data, information or message, due either to any act or omission by Xenia or to any force majeure event or any other cause beyond the reasonable control of Xenia, or (c) erroneous application submitted by You, or (d) use of or reliance of any third party content provided or content from any other aspect of any other websites, which may be accessed from the Website.

  16. Indemnity

    You agree to indemnify, defend and hold harmless Xenia, its licensors, suppliers, and vendors from and against any and all suits, losses, claims, demands, liabilities, damages, costs and expenses (including reasonable attorney's fees) arising from or relating to (i) the misuse of the Website; (ii) breach of the Terms and Conditions; (iii) the use of your identifier or password by any person other than the you, being the person to whom such user identifier or user password was assigned; or (iv) violation of any applicable law, statute, ordinance, regulation or any third party's rights. This obligation survives the termination of the Terms and Conditions.

  17. Disclaimer

    The Website provides information about Xenia Services and nothing contained in the Website shall be deemed or construed to constitute as an offer to conduct business. Xenia does not make any representation or warranty as to the Xenia Services and Services (such as quality, effectiveness, worth, marketability, etc.) or services proposed to be sold or offered to be sold or purchased on the Website whether expressed or implied. In particular, Xenia does not implicitly or explicitly support or endorse the sale or purchase of any services on the Website. All Xenia Services are information or products or offers offered by Service Providers and may be available only for a restricted time and only for the available supply as offered by the Service Provider. The information and services included in or available on this Website may include inaccuracies or typographical errors.


    You acknowledge and undertake that you are accessing the Xenia Services on the Website and transacting solely at your own risk and are using your best and prudent judgment before entering into any transactions through the Website. Xenia is not acting as your advisor or agent.

    Although information available on the Website is believed to be reliable, Xenia make no representation or warranty, express or implied, as to the accuracy or completeness of any information, and data available on the Website, and neither Xenia, nor any of its officers, directors, employees, stockholders, owners, affiliates, agents or representatives will have any liability to the other party or any other person resulting from the use of the information, and data copied from the Website. The contents of the Website have been provided in good faith and are for general purposes. Xenia makes no commitment to update or correct any information that appears on the Website. Access to the Website is confirmation that you understands and agrees to be bound by all of the Terms and Conditions.

  18. Governing Law

    The Terms and Conditions shall be governed by and construed in accordance with the laws of Delhi, India and shall be subject to the exclusive jurisdiction of the courts in Delhi.

  19. Severance

    If any provision of the Terms and Conditions (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention thereof.

  20. Whole Agreement and Waiver

    The Terms and Conditions and any documents referred to in it, constitute the whole agreement between the parties and supersede any arrangements, understanding or previous agreement or otherwise, whether written or oral, between them relating to the subject matter addressed herein. No failure of Xenia to exercise or delay in exercising any right or remedy provided under the Terms and Conditions or by law constitutes a waiver of such right or remedy or will prevent any future exercise in whole or in part thereof.

Contacting us

If you have any questions about this Terms of Use Agreement, the practices of this site, or your dealings with this site, please contact us at:

Xenia Travel Pvt. Ltd.

This document was last updated on April 15, 2017